Richpanel
Connect Richpanel conversations, assignments, tags, and ticket updates to Kim.
Overview
Use Richpanel in Kim to read customer conversations, reply, assign tickets, update fields, and manage tags.
What you’ll get
Read Richpanel ticket history.
Retrieve a ticket, find cases linked to a customer, and read the message history before replying.
Reply, update, and assign tickets.
Reply to a Richpanel ticket, update its fields, or assign it to an available user.
Manage Richpanel ticket tags.
Add or remove ticket tags, or create a Richpanel tag when the selected case needs one.
