Zoho
Use Zoho Desk tickets, customers, departments, and workflow actions inside Kim.
Overview
Use Zoho Desk in Kim to read support history, reply to customers, and manage available ticket actions and transitions.
What you’ll get
Bring Zoho Desk history into each response.
Retrieve tickets, customer cases, messages, customer details, and department context before replying.
Manage ticket actions and transitions.
Reply to or close a ticket, update fields, manage tags and assignments, or run an available transition.
Check departments, users, macros, tags, and surveys.
Reference Zoho Desk departments, users, macros, tags, and satisfaction surveys during triage.
