Shopify

Overview

Use Shopify data in Kim to look up commerce records and carry out eligible order actions during support conversations.

What you’ll get

• Resolve order questions with current commerce context.

  Pull the customer's order, fulfillment status, tracking details, and recent purchases into the conversation. Answers use records from the connected Shopify store.

• Handle refunds, cancellations, and order updates.

  Create eligible refunds or cancellations and update the order or customer fields exposed by Shopify.

• Check product and inventory data.

  Check products, availability, inventory levels, and locations before answering stock questions.