Google Docs
Use approved Google Docs as readable knowledge sources in Kim workflows.
Overview
Use connected Google Docs as read-only sources for policies, playbooks, and other written guidance.
What you’ll get
Retrieve a connected document.
Retrieve a connected Google document by its identifier and bring its content into the case.
Reference document content.
Use the document when answering questions about policies, playbooks, or other written guidance.
Use read-only document access.
The connection is read-only. It does not create, edit, comment on, or reorganize documents.
Google Sheets
Use structured Google Sheets data as a searchable knowledge source for Kim.
Loop Returns
Track, annotate, process, and manage supported return workflows through Loop Returns.
Shopify
Resolve order, customer, product, inventory, and fulfillment questions with live Shopify data.